Stonewrite Memorials UK

Conditions of Sale

1. PLEASE DO NOT SUBMIT AN ORDER OR PAY A DEPOSIT UNLESS YOU WISH TO BE BOUND BY THE CONDITIONS SET OUT BELOW.
2. Customers are advised to check carefully all details; PARTICULARLY WITH REFERENCE TO THE INSCRIPTION, i.e. the spelling and dates in the inscription. No responsibility can be accepted by Stonewrite Memorials for errors notified after the acceptance of this contract. 
3. Whilst every effort is made to ensure delivery within a reasonable time, no responsibility can be accepted for delay due to weather conditions, non-delivery of materials, labour disputes or other causes beyond the control Of Stonewrite Memorials. Subject to the above it is estimated that standard designs, made in the material and finish shown will take approximately 2-6 working weeks to manufacture following the receipt of permit and Final Payment, as required.
4. This Contract cannot be cancelled by the customer, without full loss of payments made, for any reason other than those set out in Clause 5 (below).
5. If the burial ground or Cemetery Authority refuses permission for the memorial to be erected on grounds which could not be contemplated by the customer when accepting the Contract, Stonewrite Memorials agree to refund the customer all monies received and neither party shall have any further claim on the other. However should a customer request that an order and subsequent permit application are pursued contrary to advice, Stonewrite Memorials reserves the right to retain any deposits should the order be cancelled following the burial grounds rejection of the memorial application.
6. Prices quoted for any special order, alteration or additional work not displayed on our website will be confirmed to the customer within 21 days of the order being placed. During this period, the company reserves the right to increase or decrease the price quoted or to reject the order altogether at their sole discretion.
7. Where an order is for a memorial which incorporates kerbing, unless otherwise agreed, quotations are applicable only to enclosures not exceeding 6’6” x 2’6” situated on level ground that can be accessed with a landing barrow (see next Clause).
8. It shall be the customer’s responsibility to notify Stonewrite Memorials prior to this Contract being signed if the grave is situated on sloping ground or cannot be accessed by a landing barrow. Stonewrite Memorials reserves the right to make an additional charge and/or to vary specifications where additional work and/or variation of the specification is required to adapt the memorial to sloping ground or to otherwise to comply with burial ground regulations. It is also the responsibility of the customer to ensure that the grave is clear in readiness for the memorial fixing unless otherwise stated.
9. All granites included in our specifications are natural quarried materials and as such are subject to natural blemishes, small defects and staining. All such materials are sold subject to these natural blemishes and any stopping or cramping which Stonewrite Memorials shall consider necessary. It is guaranteed, however, that any such defects, whether visible to the naked eye or not, will in no way be detrimental to the durability of the materials concerned. All workmanship and masonry are guaranteed against any naturally occurring faults for 30 years, as are cut only letters. Any paints, gold leaf, or foreign bodies applied to the lettering or memorial can only be guaranteed for a period that can be reasonably expected given the circumstances and position of the individual memorial. Unless otherwise stated all inscriptions will be of our standard stock fonts and created by means of deep sandblasting.
10. Burial Ground Fees are not included in the price quoted for materials and installation of the memorial. Any such fee indicated on this order is an estimate only and subject to adjustment up or down when the amount of the fee charged by the Authority is known.
11. Stonewrite Memorials reserves the right to use photographs of any memorial supplied for the purposes of advertising and inclusion in brochures as well as the right to place the companies contact details on any such memorial.
12. TERMS OF PAYMENT. A minimum deposit of 20% is required by Credit/Debit card when placing an order. Following Stonewrite Memorials receiving the Permit from the Burial Ground authority, the full outstanding balance shall be automatically taken from the same Credit/Debit card prior to delivery.
    However, in the case of a Permit not being required (e.g. a home delivery or delivery to a shipping agent etc.) , full payment shall be required with order as the manufacturing process can start straight away.
13. CANCELLATION. Submitting an order and paying a deposit indicates acceptance of all conditions of sale and creates a legal contract not subject to cancellation except at the discretion of Stonewrite Memorials on payment by the customer of adequate compensation (up to the total value of the order). If default is made by the customer in paying a deposit or an instalment for more than 21 days, the Company reserves the right to cancel this contract, so retaining any monies received.
14. Any dispute regarding goods must be received by Stonewrite Memorials  in writing within 21 days of delivery/fixing.
15. REVISION OF PRICE. Orders are accepted at current prices. Where delays are caused unduly by customers not complying with a reasonable request for information or payment of deposits, Stonewrite Memorials reserve the right to complete the Contract at current prices.
16. In some Burial Grounds, graves are not marked by the Authority and no attendants are available to show our Fixers to the plot and therefore customers are requested to place a clear marker on the grave and, if requested, provide a clear sketch or map indicating the location.
17. PHOTOPLAQUES. The excellence or otherwise of the photo-plaque depends entirely on the clarity and size of the photograph supplied by the customer. Therefore, no responsibility whatsoever can be accepted for the resulting quality of the reproduction. Stonewrite Memorials reserves the right to remove the background of a photograph where it is felt appropriate. The safe return of customer’s photographs cannot be guaranteed due to the nature of the reproduction process. It is ONLY on these terms that we can accept such instructions.
18. Unless otherwise specifically stated all embellishments on granite memorials are obtained by blasting or etching into the surface and not by relief carving.
19. To comply with Burial Ground Regulations it may be necessary to vary the specification. Any alterations that may be required will be illustrated on the Burial Grounds application form but in any case will not be below the printed specification.
20. Title of goods does not pass from Stonewrite Memorials until
    Full Payment has been received and the memorial has been delivered/fixed.